To our Participants: How do you build and speed up trust in your organization? How do you actualize this trust?
(Prof Tan) Demonstrate trustworthiness via Competence first-that’s the easiest way to build trust, and then work on benevolence, the relationship component. For one, be interested in the outcomes of the other party-e.g. their KPIs and find ways to support that.
Answered by : Dr Tan Hwee Hoon Associate Professor of Organisational Behaviour & Human Resources, Singapore Management University